What Will Your Job Look Like?
The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes.
The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements.
The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.
What You’ll Do:
Oversight of Drivers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance, and discipline
Monitor daily performance through implementing strategic plans to achieve performance KPIs
Provide guidance and coaching to direct reports
Perform monthly Safety meetings
Training, retraining and updates to policies, procedures and safety guidelines
Perform Driver/employee evaluations as required by contract, as well as ADA, DOT, and FTA requirements
Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
Other duties as assigned
What You’ll need:
High school diploma or G.
E.
D equivalent
Bachelor’s Degree or equivalent combination of education and experience in a related field
5+ years of experience in transit management
Experience supervising hourly personnel in a passenger transportation environment
Must possess a valid driver’s license
Even better if you have.
.
.
Previous management experience in the Para-Transit or livery industries, preferred
Previous management experience in a union environment, preferred
Previous experience working with an on demand or ride share service, preferred
Strong problem-solving skills
Excellent communication skills and ability to talk to employees at all levels
Knowledge of basic safety and training procedures
Thorough knowledge of ADA, DOT, FTA regulations preferred
Ability to understand and administer disciplines, as well as difficult conversations
Proficient in the use of Microsoft Office (Word, Excel, etc.
)
Map reading, driving experience preferably in a demand responsive service environment
Capabilities as it relates to data analytics preferred
Ability to maintain high level of confidentiality
Knowledge of driver workforce management scheduling/routing preferred
Regular attendance is required
Ability to train in a classroom and behind the wheel setting
What’s in it for you:
· Health, Life Insurance, Dental and Vision Plans
· 401(k) with a company match
· Paid Time Off, Holiday Pay
· Maternity/Paternity Leave
· Tuition Reimbursement
· MTM Perks Discount Program
· Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM is an equal opportunity employer.
MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
If you are in need of accommodations, please contact MTM’s People & Culture.