Knowledge, Skills, and Competencies:
High work ethic and self-initiative
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite
frequent interruptions
Use arithmetic for accurately completing time cards and doing inventory
Understand and efficiently operate computer
Ability to maintain excellent relationships with staff and maintain staff and guest
confidentiality at all times
Physical Requirements:
Stand and walk for varying lengths of time, often long periods of time
Bend, stoop, squat and stretch to fulfill cleaning requirements
Visually inspect rooms for cleanliness and immediately report guest belongings that have
been left behind
Lift approximately thirty-five (35) pounds of equipment or supplies, using safe lifting
techniques
Twist, bend, reach and stoop to push heavy carts, approximately one hundred (100)
pounds
Good communication skills, both written and verbal, using written communication skills
to mark completed rooms on daily paperwork
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,
listening and hearing ability and visual ability
Requirements:
Schedule, evaluate and direct all housekeeping associates, including room attendants,
houseaides, floor supervisors and laundry associates.
Coach and counsel associates, providing disciplinary action when and if necessary.
Help coordinate all daily activities and plan for sufficient staffing to clean guest rooms
and public areas.
Review the Manager on Duty log and follow up where needed.
Efficiently inspect guest rooms and public areas daily to ensure the quality assurance
program is being followed.
Ensure sufficient inventory of supplies and cleaning materials is maintained.
Responsible for supervising the daily operation of both housekeeping and in-house
laundry.
Responsible for interviewing, hiring and training of new housekeeping team members.
Follow up to ensure routine projects are completed, such as carpet shampooing, wall washing, mattress rotations, etc.
Provide associates with the tools they need to perform their jobs.
Participate in and lead, when appropriate, department meetings, weekly staff meetings,
rooms team meetings, monthly housekeeping inventory of supplies, safety committee
meetings and property MOD program.
Promptly report all maintenance problems encountered and follow up on the repairs.
Ensure the key issuance procedure is being followed to safeguard hotel and guest
security.
Take responsibility for the hotel Lost and Found department.
Accurately produce and approve budget for the Housekeeping Department and weekly
payroll forecasts, in conjunction with the
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