Serving as the primary point-of-contact for all automotive service and repair matters, the Drive Supervisor/Lead Service Advisor's core responsibility is to lead the service drive team, CSI (customer satisfaction), and motivate staff to optimal levels.
The Drive Supervisor/Lead Service Advisor strives for harmony and teamwork within the department and with all other departments.
The ideal Lead Service Adviser has an unrestricted driver's license, clean driving record, a strong mechanical aptitude, two to four years related experience and/or training; or equivalent combination of education and experience, post secondary automotive training, is certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record.
The following is a representative list of the duties and responsibilities associated with this position:
-- Have a positive, can-do attitude
-- Experience with CDK Drive
-- Meet/greet customers in person or on phone
-- Prepares and administers monthly and annual business strategy plans for continual customer satisfaction and growth
-- Maintains reporting systems required by Service Manager and the factory
-- Enforce organizational safety standards
-- Constantly monitor and maintain; Closed work order, Open work order, SDL screen utilization, and Axcessa updates as required, SOR process, phone training, drive and MPI processes, and all other service drive related manners
-- Promote a 'white-glove' environment to showcase the repair facility
-- Take 'ownership' and accepts accountability for delivering outstanding service levels
TO APPLY:
Please complete our online application at
https://royaltucson.
hyrell.
com/UI/Views/Applicant/VirtualStepPositionDetails.
aspx?TemplateId=214011
-or-
visit our hiring page at www.
careers.
royaltucson.
com
Job Type: Full-time
Day range:
* Monday to Friday
* Weekends as needed
Shift:
* 10 hour shift
Work Location: In person
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