Operations Supervisor

In your role, you will At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time.
If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience.
Your ideas are our fuel.
The Operations Supervisor will oversee the performance of all maintenance work packages for assigned aircraft and ensure adherence to planned vs.
actual hours and Repair Station Manual.
Supervises assigned aircraft maintenance employees In your role, you will: Adhere to Bombardier General Work Requirements Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean manufacturing.
Ensure that regular established safety/security audits are conducted and discrepancies are addressed.
Perform supervisory responsibilities for assigned employees and area(s), for example, time card and vacation approvals, PMP and 30/60 day reviews, opportunities for professional development and training, personnel decisions concerning hire, fire, disciplinary issues, and salary adjustments, as well as employee schedules and leave Assist with customers in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues.
May be required to upsell additional work to Customer.
Supervise the performance of maintenance and service work packages for assigned aircraft.
Per assigned shift, manage labor hours per work package for accuracy and efficiency.
On assigned shift, execute and maintain schedule through aircraft delivery and follow-up.
Monitor and oversee work flow to ensure work package is on schedule and within budget, including shop floor efficiency.
Ensure that work is performed in accordance with Repair Station / Quality Manual, Site Operating Procedures and FARs.
As required, submit requests for engineering support (RED's, RFE's, SRPSA's and installs) in direct support of operations for all product lines.
Support all teams (i.
e.
Quality, Invoice Analysts, Line Service, Materials) in returning aircraft to service after maintenance.
May be required to act on behalf of Project Manager during absence (Business Aircraft only) Use working knowledge to assist and coordinate special programs (i.
e.
, Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials.
(Business Aircraft only) Review final customer invoice as needed, (i.
e.
, review margin analysis, warranty negotiations, and revision of service orders (SVOs).
(Business Aircraft only, approve and sign) Responsible for meeting or exceeding facility financial objectives on all projects.
May be required to issue and collect DPRs, reviews payment terms with customer As our ideal candidate Typically a minimum of 5 years of experience in performing aircraft heavy/line maintenance.
Typically a minimum of 3 years leadership / Supervisory or Lead experience (Aircraft Maintenance preferred).
Working knowledge of process improvement methodology and application.
Recruitment and Interviewing skills, with the ability to make sound decisions on hiring.
Demonstrated Leadership skills necessary to make decisions with sound judgment, train and mentor employees for improved performance, coordinate activities of multiple departments, and guide day-to-day operations successfully.
Ability to forecast labor and skill requirement.
Research and analytical skills necessary to collect, analyze, and interpret survey data, customer behaviors, and general trends within the applicable aircraft market.
Presentation skills necessary to effectively communicate, update, persuade and/or facilitate discussions with employees and all levels of management.
Business writing skills necessary to create various reports and correspondence.
Is able to perform the role as Operations Manager when needed.
A&P Certificate or otherwise appropriately certificated under FAR part 65