Parking Enforcement Officer, Lead

Posting Number req18367 Department Parking and Transportation Department Website Link parking.
arizona.
edu Location Main Campus Address Tucson, AZ USA Position Highlights The University of Arizona's Parking and Transportation Services department is seeking a qualified candidate to fill their Lead Parking Enforcement Officer position.
The primary function of this role is to assist the Parking Services Manager with team supervision and the enforcement of parking regulations.
This position will work with campus partners to enable the successful execution of large-scale public and private events on campus and provide superior customer service while supporting the Parking and Transportation Services mantra that we are here to make everyone on campus successful.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs.
Duties & Responsibilities Submit routine incident reports to capture and document property damage to the university by motorists or other incidents.
Supervise Parking Services Officers and their schedules, assign officers to special events and coordinate activity accordingly to achieve goals.
Provide direct supervision of Parking Services Officers and Student Parking Services Officers.
Liaison with other campus departments or contractors to ensure parking rules are adhered to and provide options towards a resolution.
Take leadership initiative by being proactive in solving parking issues and maintaining positive working relationships with our campus partners.
Organize planned and/or short notice traffic control to facilitate access and reduce traffic congestion to parking facilities during large scale events or peak times on campus.
Set long term goals and objectives for team members to achieve performance standards.
Coordinate with the Appeals, Customer Service, and other Parking and Transportation Services teams and external organizations to resolve customer complaints.
Coordinate and oversee consistency in training and development of new Parking Services Officers, which includes both staff and students.
Ensure training materials are reviewed and revised annually, or as needed, to keep up with best practices and changes to procedures.
Communicate performance expectations, career conversations, and periodic performance reviews.
Manage and coordinate general preventative maintenance, repairs, and cleanliness of golf cart fleet and golf cart spaces.
Effectively communicate verbally or written Parking and Transportation Services processes to campus users, guests, and visitors.
Perform management duties in the absence of department Manager.
Subject to weekend shifts and various hours.
Other duties as assigned.
Knowledge, Skills, & Abilities: Ability to communicate effectively with different groups, individuals, and/or stakeholders.
Skilled at problem-solving in a team environment.
Skilled relationship builder who can bring teams closer together through collaboration.
Knowledgeable on strategies to motivate teams.
Physical Requirements: Lifting/moving up to 30 pounds often.
Lifting/moving more than 50 pounds rarely.
Repetitive and sustained bending at the waist, stooping, or squatting may occur during shifts, up to 5 minutes at a time.
Work Environment: Outdoor Environment: Employees work outdoors and may not be protected from weather conditions.
Extreme Heat: Temperatures above 100 degrees for more than an hour.
Extreme Cold: Temperatures below 40 degrees for more than an hour.
Noise: There is sufficient noise to cause you to shout to be heard above the noise level.
Hazards: Includes a variety of physical conditions, such as proximity to moving vehicles or exposure to chemicals in work setting.
Minimum Qualifications High school diploma or equivalent.
Minimum of 7 years of relevant experience, or equivalent combination of education and work experience.
Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy.
Preferred Qualifications Parking and/or university experience.
Bachelor's degree or equivalent advanced learning attained through professional level experience.
FLSA Non-Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.
0 Work Calendar Fiscal Job Category University Operations Benefits Eligible Yes - Full Benefits Rate of Pay $18.
60 Compensation Type hourly rate Grade 4 Career Stream and Level OC4 Job Family Parking & Transportation Job Function University Operations Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department) Number of Vacancies 1 Target Hire Date 12/18/2023 Expected End Date Contact Information for Candidates Christina Camacho Human Resources Representative chrzteena@arizona.
edu (520) 626-9677 Open Date 11/20/2023 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Diversity Statement At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community.
As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies.
Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information.
As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.