Restaurant Manager - Franchise

Job Requirements Accountability Reporting to the General Manager, Restaurant Managers are responsible for the supervision of approximately 35 - 55 crew members on a shift and proper execution of the restaurant operations on their shift; to provide guests with a great dining experience, while upholding service and quality standards.
Along with 1 and up to 5 other peer Restaurant Managers and/or Hourly Supervisor, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant.
Restaurant Managers will be required to work day and night shifts, weekends and holidays as the schedules are rotated.
Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, costs.
Restaurant Managers must have a strong commitment to guest satisfaction and exhibit Denny’s Core Values when interacting with others.
Key Business Areas A “Key Business Area” is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities.
Successful results in Denny’s Key Business Areas are supported by the following behaviors or actions: 1.
Represents Denny’s Vision, Mission and Core Values 2.
Willingness to assist others without being asked 3.
Ability to prepare and interpret financial and operational reports and schedules, analyze data and develop solutions to ensure operating goals are achieved 4.
Assists the General Manager by overseeing assigned shifts; monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment 5.
Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result 6.
Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards 7.
Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards 8.
Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager; recommends corrections and participates in their execution as required 9.
Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments 10.
Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts 11.
Monitors that proper security procedures are in place to protect employees, guests and company assets 12.
Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms 13.
Works to create and maintain a enjoyable and respectful environment for our guests and employees Restaurant Manager Position Description Rev.
07/16/09 14.
Maintains compliance with all Denny’s employment policies and Brand Standards, to include all state, local and federal regulations 15.
Follows management cash handling, inventory and other operational procedures as outlined in Denny’s Brand Standards 16.
All other tasks and duties as assigned Essential Functions  Ability to lift a tray weighing up to 25 lbs  Lift and carry supplies and equipment weighing up to 60 lbs; places items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers  Bending, stooping, reaching, lifting and grasping  Must be able hear well in a loud environment to respond to employee and guest needs  Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling  Must be able to operate point of sale system and differentiate between monetary denominations  Must be able to work with all Denny’s menu products  Ability to work around potentially hazardous chemicals  Must have sufficient mobility to move and operate in confined work area  Must work inside and outside  Must be able to observe staff and all aspects of restaurant operations  Must be able to stand and walk during an 8 to 10 hour shift and be able to work a minimum of 50 hours per week  Ability to tolerate extreme temperature changes in kitchen and freezer areas Work Experience Position Qualifications  Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred  Associate’s or Bachelor’s degree preferred or equivalent combination  Food Safety Manager certification  Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization  Communicates effectively both orally and in writing in the English language  Must possess basic math skill (add, subtract, multiply, divide)  Places a value on diversity and shows respect for others  Proven ability to problem solve and handle high stress situations  Ability to interpret financial statements and understand contributing factors  Ability to identify and anticipate opportunities and implement corrective action steps  Ability to work weekends, holidays, evenings and irregular hours  Periodic travel to include occasional overnight travel and airline travel when applicable  Licensed to operate an automobile without hours of operations restrictions  Telephone is required for communication purposes Benefits Health Insurance Paid Vacations Disclaimer This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny’s, Inc.
This means the independent franchisee, and not Denny’s, Inc.
is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling.
Denny’s, Inc.
will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees’ employees.
If you are hired for this job posting, the independent franchisee, and not Denny’s, Inc.
, will be your employer.
This job posting contains some general information about what it is like to work in a Denny’s restaurant, but is not a complete job description.
People who work in a Denny’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.
Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.