The Delivery Manager will coach and manage the delivery operations and the responsibility to handle day-to-day activities while ensuring a high level of efficiency, safety, and service.
The Delivery Manager will coordinate and work effectively and efficiently with sales associates, customer service, warehouse, furniture prep, and delivery personnel to continuously improve delivery processes and procedures and exceed customer service expectations.
Job Requirements
Professional Appearance
Ensures compliance with applicable state and federal regulations.
Able to work 10+ hours a day and have the flexibility to work early mornings, evenings, holidays, and weekends with prolonged periods of standing.
Positive attitude with strong interpersonal skills.
Must be able to learn, understand, and apply new technologies, knowledge of Routing software and Dispatch Tracking software a plus.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
Job Expectations
Commitment to AFW’s safety policies and procedures and the ability to promote awareness.
Committed to under-promising and over-delivering to our customers.
Coach the delivery teams to safely handle furniture to prevent even exchanges.
Establishes schedules and provides continual training to team members with an emphasis on safety and service.
Interviews, hires, and assists in the training of new team members.
Appraises employee performance communicates goals and expectations, provides honest feedback, and coaches team members.
Addresses customer complaints and resolves problems as needed.
Delegate tasks and responsibilities to appropriate personnel.
Ability to conform to shifting priorities, demands, and timelines and effectively prioritize and execute tasks in a high-pressure environment.
Communicates, leads, and develops teamwork with drivers and staff.
Must possess great time management and organizational skills.
Professional with good communication skills and customer service experience
Knowledge of GPS equipment
Demonstrate a high level of attention to detail and professionalism at all times.
Physical Requirements
Requires the ability to stand, walk, stoop, & bend for 8 hours or more daily
Requires constant use of arms, hands, fingers, eyes, legs, and back.
Training and coaching employees may require the ability to lift, lower, push, and pull all sizes of merchandise up to 100 lbs.
frequently and the ability to handle/manipulate up to 250 lbs.
frequently.
Physical Work Environment
Fluorescent Lighting
Concrete Flooring
The climate is affected by outside conditions
Considerable exterior noise
Extreme temperature fluctuations in the warehouse
Salary G: $59,441.
20 - $$110, 390.
80
A pre-employment drug screen and pre-employment background check must be passed upon the job offer.
American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
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