Director, General Management (Manheim)

This position is responsible for managing Auction operations under supervision of the General Manager.
The Assistant General Manager is responsible for attaining optimum efficiency and economy of Auction operations to maximize profits, while demonstrating leadership behaviors consistent with Cox Values.
Key Responsibilities: People Leadership Work and communicate with department managers to achieve Auction sales and financial goals and objectives while maintaining an efficient operation.
Foster open communication with Auction employees, and clearly communicate importance of team's vision, direction, and priorities.
Seek and share information and use appropriate influence strategies to gain genuine commitment.
Drive daily debrief meeting with all auction departments and participate in regular ops hyper care calls.
Leverage the Empowered People Model and build mutual trust, respect, and cooperation.
Oversee staffing plans and schedules; Ensure alignment to LDM practices and Workforce Management guidelines.
Develop team members and identify learning/development opportunities.
Connect and partner with other AGMs to harmonize efforts to drive success of the auction(s).
Extend and support the Cox Culture.
Service Excellence Engage with local clients to drive wallet share and client retention and share best practices.
Resolve client issues within decision authority and escalate to GM when needed.
Gain commitment for driving consistency through SOPs and actions on client feedback.
Review and mitigate departmental performance against key performance indicators.
Strategic Operations Management Manage auction operations departments' people, processes, and projects.
Follow up on market level support teams to evaluate and offer broad perspectives on operational efficiencies and opportunities.
Develop and execute strategies and back up plans to maintain and/or improve real estate and facilities planning and mitigate acts of nature and DOT issues.
Assist GM and collaborate with AGMs on overall management of Auction operations, development, and implementation of auction policies.
Oversee lot, vehicle entry and flow of car activities across the auction.
Assist in customer problem resolution during Sales day pre and post activities, and review arbitrations.
Resolve client issues within decision authority and escalate to GM when needed.
Analyze quality team reports, trends, and information from disparate sources to create efficiencies and improve customer experience.
Manage shared business process functions (e.
g.
, titles, DMV services) and provide status updates to applicable auction leadership.
Provide input based on client feedback to reduce issue frequency.
Review arbitrations.
Support promotions, marketing, and key account outreach.
Responsibility in collecting and consolidating feedback and providing to the Recon Ops team.
Set a standard for recon staffing based on wholesale and retail volumes, auction footprint, and other key factors.
Direct product and service pilots for recon/inspections and support product and service roll outs.
Provide input to enhance service offerings and/or improve operations.
Support Recon Ops team with deployments.
Gather customer insights on recon services and use to implement corrective actions.
Review any requests that are an exception or out of scope.
Monitor client performance against SLAs and develop corrective actions as needed.
Assist in customer problem resolution during Sales day pre and post activities.
Manage vendor relationships and drive to performance expectations.
Monitor client performance against SLAs and develop corrective actions as needed.
Manage teams utilizing LDM principles.
Use metrics and data to drive performance.
Promote a culture of safety and champion Cox Conserves initiatives.
Perform other duties as assigned.
Qualifications: Bachelor's degree in a related discipline and 10 years' experience in a related field.
The right candidate could also have a different combination, such as a master's degree and 8 years' experience; a Ph.
D.
and 5 years' experience in a related field; or 14 years' experience in a related field 5+ years' experience in a management or leadership role Strong Sales, Financial and/or Administrative Management background preferred.
Experience in the automobile or Auction industry Effective communication, interpersonal, and interaction skills.
Effective management, leadership and organizational skills.
Good computer and software knowledge, as well as experience with AS400 essential.
Strong customer focus and ability to build relationships internally/externally necessary.
Effective ability to solve complex problems and make sound, strategic business decisions.
Valid Driver's License and good driving record Regularly required to stand, walk, reach, talk and hear.
Frequently required to stoop, kneel, crouch, bend, squat and climb.
Work Environment: Occasional exposure to weather conditions, fumes, and noise USD 117,300.
00 - 195,500.
00 per year Compensation: Compensation includes a base salary of $117,300.
00 - $195,500.
00.
The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.
Position may be eligible for additional compensation that may include an incentive program.
Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community.
We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more.
What's more, we do it all with an emphasis on employee growth and happiness.
Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years.
With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.
Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.
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