The Supervisor - Student Affairs performs professional-level supervisory duties in planning, directing, and reviewing the activities and operations within the assigned campus Student Services Center.
Develops and improves systems, processes, and procedures to improve the quality of Student Services offerings.
In addition, the Student Affairs Supervisor is assigned and performs special duties in relation to campus needs, focus area, unit operations, or project(s).
The work schedule for this position is flexible and may include working evenings and weekends.
Duties and Responsibilities:
Prioritizes and assigns work, conducts performance evaluations, trains staff, and recommends hiring, disciplinary actions, and termination of staff
Develops systems, processes, and procedures to improve the quality of Student Service offerings.
Monitors procedures to ensure consistency in compliance with all College, State, Federal, and accreditation guidelines applicable to Student Affairs.
Manages the development of operational policies and establishes goals and objectives
Collaborates with other Student Affairs Supervisors, Registrar, Financial Aid, Information Technology, Curriculum, Instruction, Placement and Testing and other departments to identify process issues.
Makes decisions and solves problems impacting student enrollment and success
Measures the quality of levels of processes, operations, and services provided.
Collects, analyzes, and disseminates a variety of information and data.
Prepares related reports and summaries and makes recommendations based on findings
Investigates and resolves complex issues and complaints from students, faculty, staff, and the general public
Monitors work with internal and external partnerships including 3rd party call center.
Supervises staff working with students participating in partnership programs.
Provides quality control feedback
Prepares and participates in a variety of College and community committees, workshops, meetings, training sessions, task forces, and conferences.
Develops and conducts formal and ad hoc trainings or workshops on functional or organizational topics
Represents the campus and administrators at a variety of internal and external activities related to Student Affairs.
Approves departmental requests and expenditures
Provides direct service to students, as required, to implement Student Services Center (SSC) operations and related student programming
Assists in developing and implementing goals and objectives for assigned functional area(s) in Student Affairs; recommend and administer policies and procedures for service delivery; provide complex support to the Administrator or designee
Performs all other duties and responsibilities as assigned or directed by the supervisor
Job Requirements:
Bachelor’s degree in a related field of study and
Three to five years of related experience and
One to three years of supervisory experience
or
An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Preferred:
Five plus years of related experience
The ideal candidate will have the following knowledge, skills and abilities:
Knowledge of administrative procedures and practices
Knowledge of internal and external customer service principles and practices
Knowledge of principles and methods for promoting programs and services
Skill in effective communication (both written and oral)
Skill in organization, coordination and management
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in positive, productive and flexible customer service
Ability to develop and maintain effective and positive working relationships
Ability to operate relevant equipment required to complete assigned responsibilities for the position
Whatsapp
