Rooms Division Manager

Rooms Division Manager is responsible for the entire Front Office operation including Front Desk, Concierge, and Telephones while working in partnership with Guest Services, Reservations & Housekeeping to ensure guest's needs are determined and met in regard to room requirements.
Responsibilities and requirements of a Rooms Division Manager are (but are not limited to) the following: * Ensure total compliance with standards of operation; Ensure that staffing is maintained at an appropriate level to match business demand.
* Monitor the level of service provided by the department (i.
e.
by analyzing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis and corrective action.
* Participate in all regular and ad hoc operational meetings and in the formulation of strategic business plans.
* Establish monthly reporting system to monitor.
* Report accurate statistics on hotel revenues to management in the format and frequency required.
* Report to the general manager all comments from customers and prospective customers that affect the hotel’s image or service.
* Formally communicate with hotel employees in other departments, including sending and receiving regularly schedules reports.
* Assist the sales department with the procurement of accurate group rooming lists in the time required before each group event.
* Attend and participate in pre-convention and post-convention meetings.
* Actively participate in special sales promotion activities.
* Assist front office in coordinating special guest requests with the maintenance and housekeeping department.
* Complete other assignments and perform other duties as directed by management.
* Conduct regularly scheduled departmental meetings with department heads.
* Perform formal, written employee performance reviews according to company standards.
* Review and adhere to all manuals and other policy updates.
Safety, Security and Risk-Management Duties: * Conduct inspections of the hotel lobby, public restrooms and back office areas for the purpose of discovering and correcting conditions that risk the security, safety or health of hotel employees, guest or other visitors.
* Actively attend and participate in the hotel’s Safety and Security Committee.
* Thoroughly investigate and document departmental employee accidents and losses.
Reporting Duties.
* Provide guidance and feedback to subordinates in order to improve their work performances.
* Supervise all front desk, telephone, guest-transportation, reservations and night-audit activities to assure the highest level of friendly and professional guest service.
* Supervise all front desk, telephone, guest-transportation, reservations and night-audit activities to assure that all financial controls are strictly followed.
* Continually communicate formally and informally with subordinates regarding company and departmental operating philosophy and policies.
* Adhere to and implement departmental policies and procedures for telephone, front office, reservations, sundry and guest transportation.
* Be knowledgeable of information contained in circulated management reports and financial statements.
* Participate in career-oriented continuing education programs as assigned.
* Assure the maintenance of accurate, complete and thorough departmental files on topics such as vendors, equipment, supplies, forms, in accordance with company standards for file maintenance.
* Assure the maintenance of data relevant to forecasting hotel revenue and departmental expenses.
* Supervise the maintenance of record on hotel supplies so inventories are always maintained at a level to achieve guest satisfaction and efficient operations.
* Assure the maintenance of complete, organized and accurate files of past guest transactions, including folios, registration cards, credit-card vouchers, paid-out slips, government travel orders and other documents.
* Maintain departmental expenses within budget limitation, except as approved in advance by the general manager.
* Represent the hotel with enthusiasm, professionalism and business-like appearance and demeanor to all hotel guests, clients, prospective clients, agents and the community.
* Be knowledgeable on all hotel features, amenities and services for hotel and its competitors.
* Maintain good working relationships with all hotel employees.
* Be knowledgeable on hotel room rates and rate setting in all systems.
* Maintain the confidentiality of proprietary company information, including, but not limited to, hotel performance statistics, information about agreements with clients, information about prospective business, hotel financial information and employee personal and salary information throughout and after employment by the hotel.
* Education: Have a high school degree with some college or equivalent formal education.
* Citizenship: Proof of United States citizenship or authorization to work in the United States.
* Language Skills: Command of oral and written use of the English language and can be clearly understood during telephone conversations.
Good group presentation abilities.
* Transportation: Access to a personal automobile during all hours.
Holds a current, valid driver’s license and automobile liability insurance.
Maintains a safe driving record.
Able to drive company vehicle.
* Travel: Available for occasional travel outside of this area.
* Equipment Skills: Able to use personal computers with general knowledge of computer word processing, spreadsheets and database management.
Able to use calculators, multi-button telephones and general office equipment.
* Personal Skills and Characteristics: High degree of leadership skills, including team building and motivation.
High degree of communications and organization skills.
Professional demeanor and attire.
Good initiative and work habits.
Flexible.
* Work Experience: Has experience as a hotel front-desk employee.
* Americans with Disabilities Act (ADA) Knowledge: Knowledgeable on the Americans with Disabilities Act of 1990 (ADA), its regulations, revisions, court interpretations and related laws and regulations as they apply to accommodating lodging guests and visitors.
* Fair-employment Practices Knowledge: Knowledgeable on laws and regulations regarding equal-employment opportunity and employment of disabled persons.
* Physical Requirements: Able to safely lift and carry 40 pounds for the purpose of guest room setups, handling guest luggage, evacuating hotel guests and performing other emergency procedures.
Able to drive the hotel vehicle.
Able to work standing for several hours per day.
Able to lift, bend, kneel and reach for the purpose of filing and retrieving documents.
Job Type: Full-time Pay: $70,000.
00 - $75,000.
00 per year Benefits: * AD&D insurance * Dental insurance * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift Work Location: In person