Lead Host

Location: Tucson National Resort Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery.
The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.
The Omni Tucson National Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
We embody a culture of respect, gratitude and empowerment day in and day out.
If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.
Job Description: To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards.
To handle all payment transactions for all foods and/or beverages purchased in the hotel's restaurants.
Responsibilities: Answering phone correctly and politely Takes reservations as needed and enters into Open Table correctly according to training guidelines Greeting guests and seat guests Keep host stand clean and organized Control heavy volume at Restaurant entrance Knowledge of hotel property.
Inform the guest about daily features and menu items Knowledge of Bobs concept and menu Attend to and anticipate guest’s needs Familiarization with menu and know how to properly take to go orders as needed Follow server rotation, seating and informing servers with chits correctly Inform manager of all potential issues or complaints immediately Provide nightly guest tracking to manager prior to leaving Create and maintain a positive working environment amongst front door staff Communicate positively and effectively with management and wait staff Coordinate daily dining room setup Distribute chits pre-opening for large party table setup Communicate large party layouts and special requirements to servers, management, and kitchen Operate OpenTable reservation system accurately and efficiently Gather VIP contact information Distribute VIP chits to server, manager, kitchen Assign tables to servers pre-shift and during the shift Coordinate on-call servers on a daily basis with management Coordinate large party assignments with management Ensure that all reservations are confirmed on a daily basis Compile the Nightly Reservation Log with large parties, server assignments, special requests, VIPs Ensure Daily Features are posted outside Bob’s entrance and server’s version are printed/cut Qualifications: Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
Must have strong attention to detail as well as prior customer service experience/skills.
Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
Must have and maintain current Food Handlers and TIPS certifications.
Must be able to work in a fast-paced environment, be very organized, and multi-task.
Must be able to work flexible shift including nights, weekends, and holidays MICROS Experience preferred.
Physical Requirements: Must be able to stand and walk for an extended period of time or for an entire shift.
Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.