Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, “owning” and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns and issues raised by associates and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Comply and encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
Ensures all departments are profitable
Work with the Director of Sales/sales team, creating local and national marketing plans and pricing
Maintain strong working relationships
Responds quickly to changing market conditions and revises strategies accordingly.
Assist in creating the hotel's annual budget and monitors the performance of the hotel throughout the year.
Produces monthly financial reports and knows at all times where the hotel stands against budget.
Manages associate service functions of the hotel by controlling turnover, motivating associates, focusing on associate development and retention and conducting regular associate meetings.
Meet all financial review dates and corporate directed programs in a timely fashion.
Ensure that orientation and training in service standards is taking place in each department using the steps to effective training according to company standards.
On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses.
Analyze previous and projected data to generate an accurate reforecast.
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must have the ability to assimilate complex information, data, etc.
from various sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding and clarifying concerns and issues raised by associates and guests.
Long hours are sometimes required.
Job Type: Full-time
Benefits:
* Employee discount
Schedule:
* 10 hour shift
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* On call
* Overtime
* Weekends as needed
Experience:
* Hotel management: 1 year (Required)
* Hospitality: 2 years (Preferred)
Work Location: In person
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