Information Technology Support Engineer (Network Engineer)

Position Description Salary Grade: 15 Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.
The Pima County Information Technology Department is seeking a Network Engineer for the County Classified Title of "ITD - Technical Support Engineer".
The working environment is highly team-oriented, technical, self-motivated, and meticulous.
Communication skills are critical.
The architecture includes a high-performance core and data center environment built on leading-edge networking and security.
The work involves everything needed to support reliable and efficient networking service for public-facing applications and staff in multiple departments across dozens of locations.
Responsibilities include designing, implementing, monitoring, and troubleshooting networks and related security solutions.
You will work closely with teammates and users to identify solutions and resolve issues and will also be involved in hardware and software upgrades.
This position participates in the on-call rotation and off-hours maintenance.
We offer an opportunity to utilize your skills, build new ones, work in a team environment, and advance your career in a rewarding domain.
You bring enthusiasm, professionalism, and a desire to get better every day, as well as to make a difference in your community by supporting the mission of Pima County Government.
In applying for this position, pay particular attention to the Preferred Qualifications at the end of this posting, addressing each qualification in your application.
Duties/Responsibilities (Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the manager/director.
) Conducts systems analysis to identify processes, work, and information flow, and develops systems and applications for more efficient and effective operations; Assists and coordinates with other County departments in identifying and defining program elements and specifications of systems development; Designs, programs, operates, maintains, tests, and refines specialized computer systems; Reviews support systems and prepares purchasing recommendations; Assists in the departmental, divisional, and operational planning, direction, and administration; Attends various administrative meetings to provide specialized technical expertise; Installs configures, and tests various types of operating systems and hardware for departmental minicomputer and LAN systems; Installs and configures system peripherals, such as disk sub-systems, tape backup systems, controllers, network interface boards, backup systems, and other related systems and peripherals; Makes effective recommendations concerning LAN microcomputer strategies to the department concerning systems acquisitions, enhancements, and upgrades; Evaluates operating system and application software for multi-user systems; Conducts diagnostic tests on hardware, cabling, peripherals and software; Conducts technical analysis of capacity, response time, and workload and makes systems growth projections; Defines and controls systems security.
KNOWLEDGE & SKILLS: Knowledge of: applications, operating principles, and capabilities of micro/mini-computer hardware and software; principles and techniques of systems analysis and design, and file organization as applied to data processing; problem-solving, flowcharting and structured programming; computer documentation methods; minicomputer, microcomputer, LAN operating systems, and cabling systems.
Skill in: identifying and resolving technical and operational problems; communicating effectively; analyzing manual operations and determining the feasibility of electronic information processing.
Minimum Qualifications (1) A Bachelor's degree from an accredited college or university with a major in computer science, management information systems, programming, or a closely related field.
OR: (2) An Associate's degree from an accredited college or technical school with a major in computer science, management information systems, business, or a related field and two years of computer-related experience.
OR: (3) Five years of computer-related experience providing technical support to users and LAN systems.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application.
Do not substitute a resume for your application or write "see resume" on your application.
Preferred Qualifications: (Be specific in describing your experience in your application.
Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.
): A detailed resume to supplement the job application.
Experience implementing and maintaining networking and security solutions in an enterprise environment.
Experience working with and troubleshooting switching, routing, and wireless LAN solutions.
Experience working with clients and teammates to resolve networking issues.
Experience working with fiber infrastructure in an enterprise environment.
Experience creating network documentation using Microsoft Office tools and Microsoft Visio.
Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications.
All applications will be assessed based on an evaluation of the listed education and experience.
Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications.
The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources.
Additional assessments/testing may be required as part of the selection process.
Supplemental Information Licenses and Certificates: Valid driver license is required at time of application.
Valid AZ driver's license is required at the time of appointment.
The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine the applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.
Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.
Special Notice Items: The County requires pre-employment background checks.
Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.
EEO Information: Pima County Government is an Equal Employment Opportunity employer.
We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.