The Network Associate (Intern) position works as part of the network team to efficiently deploy and manage the network infrastructure for Synergy Fiber.
This position offers plenty of travel opportunities which will include extended stays.
Primary Responsibilities:
Interface directly with project team to provide detailed system design and capabilities information, report project progress via formal and informal channels, provide networking expertise to project team
On-prem circuit turn-ups
Coordinate installation/upgrades of equipment at locations.
Assist with wireless design and post implementation surveys and reviews
Replace equipment, patch in cabling as needed.
Must be willing to serve as “remote hands” for equipment configuration
Assist in updating documentation
Troubleshoot and remedy enterprise network problems
Perform site-walks to assist in sales opportunities
Racking and installation of equipment
Low voltage troubleshooting and repair (Testing, toning, termination for twisted pair and may include fiber)
Travel required up to 75% of time
Other duties as assigned
Other Responsibilities
Provide Concierge Level Customer Technical Support
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Record events and problems and their resolution in logs
Pass on any feedback or suggestions by customers to the appropriate internal team
Provide quality Technical Support and Customer Service to all customers through multiple channels (Phone, E-Mail, Text, etc.
).
On-call technical support of Synergy Fiber products and services on a rotating basis
Requirements
General networking experience including LAN, WAN, and WiFi
General knowledge of low voltage standards and troubleshooting
Ability to mount and install network or related equipment
Ability to lift up to 50 pounds
Knowledge of IP networks and network protocols
High school diploma or GED and pursuing a relevant degree/training
Professional Qualities
Highly self-motivated
Team-oriented and skilled in working within a collaborative environment
Proficiency in English
Open to learning new skills and thinking outside of the box
Excellent communication skills
Customer-oriented and cool-tempered
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